Help Desk Support Service
Reliable Help Desk Support Service
Do you need more help desk support?
When your business is growing, your current IT support team might struggle to keep up with an increasing list of tasks. As part of our recurring Managed IT Services, Tymor Technologies offers a U.S.-based service desk team available 24/7/365.
No matter the size of the problem, our help desk team is ready to keep your team happy and productive!
Why Choose Tymor Technologies for Help Desk Support?
Our Help Desk Is Based in the United States
Our U.S.-based help desk is staffed with trained technicians who support your users and solve most problems on the spot.
We Offer Support 24/7/365
Our round-the-clock support services ensure your users get the help they need when they need it.
Proven Track Record of Success
We manage over 60,000 devices with more than 325 expert technicians closing 10,000+ tickets each month.
What Are Help Desk Services?
Your IT help desk should be a true technology partner, assisting your business and employees anytime IT needs arise.
From answering questions and troubleshooting problems to helping you prepare for new tech changes, your help desk partner should be your go-to resource for support.
What Is a Help Desk?
Help Desk Outsourcing Benefits
Save Money on IT Support
Outsourcing your help desk support reduces costs significantly compared to internal hires, which come with overhead expenses like training, benefits, and equipment. Help desks also tend to have high turnover rates, meaning continuous recruitment costs. With outsourcing, you always have expert support at your fingertips
Greater Efficiency
Internal IT staff often juggle multiple tasks, slowing down overall productivity. Outsourcing your IT help desk services provides a dedicated support team, freeing your internal team to focus on strategic initiatives.
Better Cybersecurity
Cyberattacks are increasingly sophisticated. An outsourced help desk ensures you have a team trained in state-of-the-art cybersecurity protocols, keeping your company and users safe.
Support for Hybrid and Remote Workers
Hybrid and remote work options bring unique challenges. Outsourcing your help desk ensures all employees get the support they need, resulting in happier workers and better productivity.
Relief for Your IT Experts
Outsourcing help desk services allows your internal IT experts to focus on their specialized skills and align with your top business priorities, rather than fielding support calls all day.
Types of Help Desk Support Services Offered
Software Support
We support email applications, operating systems, web browsers, office productivity suites, and more, ensuring smooth software rollouts and ongoing usability.
Network Support
We provide network support for in-office, remote, and hybrid teams to maintain productivity and access to necessary resources.
Remote Support
Our technicians can use remote access to quickly resolve issues, guiding users through the process step-by-step.
Training as a Service (TaaS)
Our Microsoft Clip Training offers a comprehensive on-demand library to help your employees become proficient with Microsoft applications, including quizzes and exams.
Hardware Support
Our hardware support services diagnose and resolve user issues, working with your internal IT team or third-party vendors as needed.
Proprietary Application Support
We support your proprietary applications, helping users with frequent issues and escalating problems to internal teams when necessary.
What Are the Costs of Outsourced Help Desk Services?
Complete Package
Starts at (Add Link) per user, providing comprehensive around-the-clock support.
Compliance Package
Starts at (Add Link/month per user, including enhanced security services for industries with advanced compliance requirements.
Both packages include a comprehensive onboarding program, unlimited remote support, network monitoring and management, backup and disaster recovery, and cybersecurity services like endpoint detection and response and phishing prevention training.